Refund and Return Policy for Cart Voyage

Last Updated: August 3, 2025

At Cart Voyage, we strive to ensure you are completely satisfied with your purchase. Please read our refund and return policy carefully to understand your rights and our procedures.

1. Returns Eligibility

• Returns are accepted within 10 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• For hygiene and safety reasons, some products (e.g., personal care items) may not be eligible for return unless defective or damaged.

2. Defective or Damaged Items

• If your order arrives damaged or the item is defective, please contact us within 7 days of receipt with photos and a description of the issue.

• We will arrange a replacement or refund promptly after verifying the problem.

3. How to Initiate a Return

• Contact our customer support at cartvoyage555@gmail.com with your order number and reason for return.

• We will provide you with return instructions and a shipping address.

• You are responsible for the cost of returning the item unless it is defective or incorrect.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you of the refund approval status.

• Approved refunds will be processed to your original payment method within 7–14 business days.

• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

• We do not offer direct exchanges. If you want a different product, please return the original item and place a new order.

6. Non-Returnable Items

• Gift cards, downloadable products, and items marked as final sale or clearance are non-returnable.

7. Shipping Time and Delays

• Because we operate through dropshipping, shipping times typically range from 10 to 20 business days depending on supplier location and your delivery address.

• We recommend waiting before initiating return requests for late deliveries, but please contact us if you experience significant delays.